Featuring the U.S. Department of Veterans Affairs
Government facilities - whether federal buildings, VA medical centers, courthouses, or community service hubs - face a universal challenge: serving large, diverse crowds while delivering a smooth, respectful, high-quality visitor experience. And let’s be honest: with complex buildings, spread-out teams, and thousands of daily visitors, it’s easy for small issues to turn into big frustrations.
That’s exactly why government organizations benefit from FeedbackNow to understand what’s happening in real time and act before problems grow.
Real-Time Feedback, Real Impact Across the Facility
Imagine being able to see, at any moment, how people feel about:
- Entrance experience
- Security wait times
- Cafeterias and food service
- Gift shops & lobbies
- Restrooms
- Parking areas
- Service counters and help desks
With FeedbackNow’s simple, durable devices - from buttons to smart sensors -teams inside government facilities are finally able to see what’s working, what’s not, and where operations need attention in real-time.
A Proud Partnership: Supporting the U.S. Department of Veterans Affairs
A great example comes from the U.S. Federal Government’s Veterans Affairs agency, which uses FeedbackNow to monitor and improve service quality for those who served our nation.
VA teams use real-time alerts and insights to fix issues immediately—not hours later.
And we couldn’t be prouder to support their mission.
Operational Excellence, Made Easier
Operations leaders love FeedbackNow because:
- It’s simple-visitors tap a button, teams see results instantly
- It’s scalable-extend across every department, floor, or building
- It’s actionable-when sentiment dips, teams get alerts
- It’s measurable-leaders get dashboards that show improvements
- It’s built for busy environments-no-friction, no-survey interaction
This isn’t just feedback. It’s a new operational advantage.
Why This Matters Now
Government agencies are expected to deliver private-sector levels of service despite rising traffic and limited resources. Real-time feedback cuts through the clutter, giving operational leaders the data they need to improve continuously—and transparently.
Better service. Faster action. More trust.
And for the VA, it means honoring our Veterans with the experience they deserve.
Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!
