January 9, 2025
Product Innovation

In & Out Box: Reinventing Operational Accountability

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In & Out Box: Reinventing Operational Accountability

What We’re Announcing

FeedbackNow’s In & Out Box digitizes task logging—bringing real-time transparency and automation to service and cleaning operations.

Why This Matters Now

Paper logs and manual checklists are slow, error-prone, and unverified. The In & Out Box makes it effortless for teams to record, verify, and optimize task performance instantly.

Key Features & Innovations

  • One-touch Start/Finish logging with secure timestamps
  • Automated alerts for missed or delayed tasks
  • Correlates task completion with satisfaction feedback nearby
  • Paperless compliance reporting for audits and accountability

Why It Matters to Customers

The In & Out Box connects operational performance directly to customer experience—making service transparency measurable and actionable.

Early Results

Customers reduced missed cleaning intervals by 35% and saw immediate improvements in cleanliness-related satisfaction.

Our Commitment to Continuous Innovation

This innovation represents our ongoing effort to close the loop between customer feedback, employee action, and operational improvement.

Availability

In & Out Box is now available to all FeedbackNow enterprise customers.

Contact us to learn more about how FeedbackNow can help improve your customer experience and operations!

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Business Key Metrics
Operational Efficiency
Operational Benchmarks
Customer Satisfaction Scores
Customer Retention
Labour Costs
Labour Efficiency
Core Metrics
ROI
Critical KPIs
CX-Drive Revenue